1. Acceptance of Terms: By accessing or using Reviloop LLC's platform, you agree to be bound by these terms and conditions. If you do not agree to these terms, please refrain from using our platform.

2. Platform Description: Reviloop LLC provides a platform for managing and enhancing online reviews for businesses. Our platform includes features such as review request automation, review monitoring, and reputation management. Please note that we do not provide any done for you review services directly. Reviloop LLC is not able to help capture reviews without provided cooperation and support from the users.

3. Account Registration: To access certain features of our platform, you may need to create an account. You agree to provide accurate and complete information during registration and to keep your account credentials secure.

4. User Conduct: You agree to use our platform in compliance with all applicable laws and regulations. You are solely responsible for the content you submit and agree not to engage in any conduct that violates the rights of others or disrupts the proper functioning of our platform.

5. PRIVACY POLICY:

We care about data privacy and security. Please review our Privacy Policy: https://reviloop.com/privacy-policy. By using the Services, you agree to be bound by our Privacy Policy, which is incorporated into these Legal Terms. Please be advised the Services are hosted in the United States. If you access the Services from any other region of the world with laws or other requirements governing personal data collection, use, or disclosure that differ from applicable laws in the United States, then through your continued use of the Services, you are transferring your data to the United States, and you expressly consent to have your data transferred to and processed in the United States.

6. Intellectual Property: All content and materials provided through our platform, including text, graphics, logos, and software, are the property of Reviloop LLC or its licensors and are protected by intellectual property laws.

7. Disclaimer of Warranties: Our platform is provided on an "as is" and "as available" basis without any warranties, express or implied. Reviloop LLC does not guarantee the accuracy, completeness, or reliability of any content or information provided through our platform.

8. Limitation of Liability: Reviloop LLC shall not be liable for any direct, indirect, incidental, special, or consequential damages arising from the use of our platform.

9. Modification of Terms: Reviloop LLC reserves the right to modify these terms and conditions at any time without prior notice. Changes will be effective immediately upon posting on our website. Your continued use of our platform constitutes acceptance of such changes.

10. Governing Law: These terms and conditions are governed by the laws of the state of California, United States.

11. Only Businesses who have 1,000 previous clients name, email, and phone number saved are eligible for the first 50 reviews free offer. However all businesses qualify and will be given a free two week trial and a 30 day money back guarantee!

12. Contact Information: If you have any questions or concerns about these terms and conditions, please contact us at [email protected].

13. Monthly Subscription Requirement: By subscribing to Reviloop LLC's website services, you agree to maintain the monthly subscription fee as specified at the time of signup. This fee is required to keep your website active and accessible.

14. Non-Payment Consequence: If your monthly fee is not paid in full by the due date, Reviloop LLC reserves the right to suspend and ultimately terminate your website. Upon termination all content, data, and site functionality will no longer be accessible.

15. If you choose to pay in full to gain ownership of your website, this payment covers only the website design, development, and associated content as agreed upon at the time of purchase.

16. : Regardless of upfront payment for ownership, a monthly hosting fee is required to maintain your website on our servers. Failure to pay this hosting fee will result in the suspension or termination of website hosting services, making the website inaccessible.

17. Hosting Fee Non-Payment Consequence: If the hosting fee is not paid on time, Reviloop LLC reserves the right to suspend hosting services, rendering your website inactive until the hosting fee is fully paid, including any applicable reactivation charges.

18. SMS TEXT MESSAGING

Opting Out

If at any time you wish to stop receiving SMS messages from us, simply reply to the text with "STOP." You may receive an SMS message confirming your opt out.

Message and Data Rates

Please be aware that message and data rates may apply to any SMS messages sent or received. The rates are determined by your carrier and the specifics of your mobile plan.

Support

If you have any questions or need assistance regarding our SMS communications, please email us at [email protected] or call at (+1)8582222141.

19. California Users and Residents

If any complaint with us is not satisfactorily resolved, you can contact the complaint assistance unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834 or by telephone at (800) 952-5210.

20. Messaging Content & Automation

Authorization to Send on Client's Behalf: By using the Services, the Client acknowledges and authorizes Reviloop LLC to send SMS messages, emails, and other electronic communications to End Customers on the Client's behalf. These messages will appear to come from the Client's business (using the sender identity information provided in the Service setup, such as the business name or a designated phone number/email address). The content of these messages is intended to request a review or feedback and may include the Client's name, contact info, and a link or instructions for leaving a review (e.g., a direct link to the Client's Google review page). Use of Default Scripts and Cadence: By default, Reviloop utilizes pre-approved message templates and a standard schedule for follow-ups, as part of the Services. The Client agrees that, unless they take action to customize the messaging, the Company may use these default scripts and timing on the Client's behalf. These default messages have been crafted to be professional and effective for general use (for example, a polite review request shortly after a customer interaction, and perhaps a gentle reminder a few days later if no review has been received). The Client has had the opportunity to review these templates during onboarding or in their account settings. By not modifying them, the Client is effectively giving blanket approval for their use. Client Customization and Control: The Service provides tools for the Client to edit or override the default message content and schedule. The Client can customize the text of review requests, add their branding or personal tone, change how many follow-up reminders are sent, adjust the intervals between messages, and set overall preferences (for instance, choosing to send only emails and not SMS, or vice versa). If the Client chooses to make such customizations, Reviloop will send the messages according to the Client's specified content and timing. The Client bears full responsibility for any custom message content or schedule they create, and should ensure that any modifications still comply with applicable laws and are appropriate for their customer base. Content Responsibility and Disclaimer: The Client understands that Reviloop is a neutral transmitter of content; the platform facilitates sending the Client's message to End Customers. Whether using default scripts or customized text, the Client is responsible for the content of all review request messages sent through the Service. Reviloop does not independently verify or censor the message content (aside from perhaps basic checks for prohibited content), and therefore is not liable for any issues arising from the messages. This includes, but is not limited to, any claims that the messages were misleading, unsolicited, harassing, or otherwise in violation of a recipient's rights or any law. The Client should carefully review all default and customized messages to ensure they are accurate, appropriate, and lawful. Frequency and Cadence of Messages: By default, the Service's messaging cadence (number of messages and timing) has been configured in a way that aims to be effective yet not overly intrusive (for example, one initial request and one reminder). The Client can configure this as per their needs. The Client acknowledges that they are responsible for the frequency of messages sent to their End Customers. If an End Customer perceives the frequency of reminders as excessive or spammy, or if it violates any communication law (such as limits on SMS under certain regulations), the responsibility lies with the Client to adjust their settings. Reviloop will not be held liable for any complaint or issue arising from the chosen frequency of messages. Opt-Out Handling: (If applicable) Reviloop's platform will make reasonable efforts to honor standard opt-out requests from End Customers. For example, if an End Customer replies "STOP" to an SMS, the system may automatically flag that number to prevent further texts, and similarly, unsubscribe links in emails will prevent further emails. However, ultimate compliance with opt-out requests is the Client's responsibility. The Client should regularly monitor any notifications of opt-outs and ensure such contacts are not inadvertently re-uploaded or contacted through other means in violation of their request. No Liability for Message Outcomes: Reviloop does not guarantee that an End Customer will positively receive or act upon any message. The Company is not liable for any outcomes of the messages beyond sending them as instructed - for instance, if an End Customer reacts negatively to a review request or if sending a request inadvertently reminds a customer of a negative experience resulting in a bad review, the Client understands this risk is inherent in soliciting feedback. The Client agrees that it will not hold Reviloop responsible for any damage to its reputation or customer relations arising from the act of sending review requests.

Reviloop Fulfillment Policy

Pricing and Refund Policy:

‍Reviloop offers transparent pricing for all its services. Our pricing plans are clearly outlined on our website and are based on the features and level of service provided. We offer three main pricing tiers: Basic, Premium, and Enterprise, catering to businesses of all sizes and needs. Each plan is priced competitively and offers value-driven features to help businesses effectively manage and improve their online reviews.

‍Refund Policy:

‍Reviloop is committed to customer satisfaction. If you are not completely satisfied with our services within the first 30 days of your subscription, you may request a full refund. Refund requests must be submitted in writing to our customer support team within the specified timeframe. After 30 days, refunds will not be issued, but customers can cancel their subscription at any time, and the service will remain active until the end of the billing cycle.

‍Cancellation Policy:

‍Customers can cancel their subscription at any time through their Reviloop account dashboard or by contacting our customer support team. Upon cancellation, access to Reviloop services will remain active until the end of the current billing cycle. No further charges will be incurred after cancellation.

‍Price Changes:

‍Reviloop reserves the right to modify its pricing plans at any time. Customers will be notified in advance of any changes to their subscription fees. Price changes will only apply to future billing cycles and will not affect current subscription periods.

‍PCI Compliance and Payment Methods:

‍Reviloop is committed to ensuring the security of our customers' payment information. Our website complies with the Payment Card Industry Data Security Standard (PCI DSS) to protect against unauthorized access and ensure secure transactions. We accept all major credit and debit cards, including Visa, Mastercard, American Express, and Discover. Customers can also choose to pay via bank transfer or PayPal for added convenience.

‍Policy Updates:

‍Reviloop may update its pricing and refund policy from time to time. Any changes to the policy will be communicated to customers via email and will be effective immediately upon posting on our website.

‍Contact Us:

‍If you have any questions or concerns about our pricing and refund policy, please contact our customer support team at [email protected]. We are here to assist you and ensure that you have a positive experience with Reviloop.